FAQs: FLEET Exclusive 7sins: the album concert (live)Merch Drop
September 30, 2025
What is the FELIP 7sins: the album concert (live) merch drop?
Relive FELIP’s powerful 7sins: the album concert (live) performance with this new collection of limited edition merchandise.
How to Pre-Order
Pre-orders open early and exclusively to FLEET members on September 30, 2025, 7PM (PHT) through a special page locked with a passcode known only to FLEET. This page will expire on October 10, 6:59PM (PHT), when the public presale starts.
FLEET members enjoy a 10-day head-start to purchase this brand new collection of limited merch.
Steps to Buy
- Access the FLEET exclusive page through a secret link and passcode provided via email.
- At the FLEET Exclusive Page, choose your preferred item(s): Blu-ray (COMING SOON), Hoodie, Raglan, T-shirt, Cap, Charm bracelet, Fidget ring.
- Select your quantity, then click Add to Cart.
- At checkout, choose your payment option, input your complete shipping details, and place your order.
- Wait for our confirmation email with your Order Number.
✨ Bonus: 7sins: the album concert (live) Watch Party (final cut)
Purchases during this period also give you the special opportunity to join the 7sins: the album concert (live) Watch Party happening on Nov 7, 8, 9 at Backspacer Records HQ.
How it works:
- Shop the new 7sins: the album concert (live) merch at Backspacer Records.
- If you wish to secure one (1) watch party pass, please enter the code FLEETWATCH at checkout. ⚠️ If you don’t enter the code, you will not get a pass. Requests made via email or any other channel after checkout will not be honored. You may place another order and try again, but passes are given on a first-come, first-served basis, so availability is not guaranteed. Please only enter the code if you are sure you can attend — seats are limited and we want to give everyone a fair chance. If the code can no longer be added at checkout, it means all slots have been redeemed.
- Seats are limited and given on a first come, first served basis.
- Each person will only be issued one pass.
- Backspacer Records will email confirmed attendees with details.
What are the items available?
7sins: the album concert (live) Blu-ray (COMING SOON)
7sins live Zip Hoodie
7sins live Raglan Shirt
7sins live Bootleg Shirt
7sins live Cap
7sins live Charm Bracelet
7sins live Fidget Ring
Is there an order limit?
Nope! You may order as many items and quantities as you like, while pre-orders are open.
Are the items limited edition or will you restock?
This is a limited pre-order release only. There will be NO re-stocks.
What sizes are available for the shirts, raglans, and hoodies?
All our items come in one size only (free size).
Shirt: 24 inches (L) x 21.5 inches (W)
Hoodie: 25 inches (L) x 27.5 inches (W)
Raglan: 24 inches (L) x 23 inches (W)
When will my order arrive?
All orders will be processed and fulfilled starting November 30, 2025 (or earlier, if possible) and you may expect delivery until December 20, 2025.
If you chose store pick-up:
You’ll receive a SMS/email notification containing details of your pick-up schedule.
Store Pick-Up Location:
Backspacer Records
2F Ace Plaza, Brixton cor. United St., Kapitolyo, Pasig
Important Note: All pick-ups are scheduled. You’ll receive an SMS/email once your order is ready.
If you chose shipping via GGX / LBC / FedEx:
You’ll receive an email with a tracking link. From the time you received the tracking link email, delivery estimates are:
Metro Manila: 2–5 business days
Provincial: 5–10 business days
International: 3–7 business days
What are your shipping options?
Metro Manila: GoGoXpress or store pick-up
Provincial: GoGoXpress or LBC
International: FedEx
Important Note: Incomplete addresses or missing Barangay information could lead to delays in shipping.
What are your payment options?
We accept payments via mobile wallets (GCash, Maya), bank transfers using QRPH. We also accept credit and debit cards, PayPal payments, and Billease for installment payments.
How do I pay via GCash?
At the check-out page under Payment, choose "Credit/Debit cards and e-wallets." Once you are redirected to our secure payment page, click the QRPh button at the top and it will generate a QR code for you to scan using your GCash app.
QRPh also supports payments from major banks like BDO, BPI, Metrobank, UB, as well as Maya, ShopeePay, and GrabPay, and many more.
Do you accept international orders?
Yes! We ship worldwide via FedEx. Just enter your international address and shipping details (in English characters) at checkout.
I’m from overseas and want to purchase 7sins live merch and send it to a Philippine address, is this allowed?
Yes, you can do this. At the check-out, please indicate the name of the recipient, the complete shipping address with barangay, and the recipient’s active Philippine mobile number.
Returns & Exchanges
We have a 7-day return policy, which means you have 7 days after receiving your item to request an exchange or refund. Only items with factory defects will be considered for returns/exchanges. Change of mind or ordering by mistake does not entitle customers for item return/exchange under Republic Act No. 7394 (RA 7394). Customers may bring or ship back the damaged item/s to Backspacer for investigation. If proven that the item has factory damage or defects, a full payment refund will be processed. Exchange option is not guaranteed as we have very limited inventory of the items. Please note that additional shipping fees incurred during the return/exchange of items must be shouldered by the buyer.
To initiate a return, email us at admin@backspacerrecords.com with your Order Number and photos/videos of the defect.
Why was my order cancelled?
Our system automatically cancels orders flagged as fraudulent (e.g., stolen card use, fake accounts). If this was an error, please contact us ASAP.
Will the items be shipped together if I order multiple times?
If you placed separate orders, please email us at admin@backspacerrecords.com to request combined shipping. Additional fees may apply for bulk orders. Only paid orders under the same name and address will be accommodated.
Can I order other Backspacer items together with my 7sins merch?
Yes, you may add other on-hand Backspacer items to your cart along with your 7sins merch. Please note: We ship orders when all items are available. If your order includes pre-orders or items not yet in stock, shipping will be held until everything is complete.
How do I contact customer service?
For questions or concerns, it is best to email us at admin@backspacerrecords.com, with Subject: 7Sins Order
Messages sent via our social media pages may not be answered immediately so please email us instead.
What are your official channels?
Backspacer Records' official email in contacting customers is admin@backspacerrecords.com and our only mobile number for texting is 09284934801. Please be cautious of scammers.