Refund policy

IMPORTANT

Please read New Record Notice To Customers

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Backspacer Records will only accept returns of factory-damaged items for sold brand new and sealed records.

Returns with "change-of-mind" reason will not be accepted, as well as non-satisfaction due to "quality of recording or pressing" or any other subjective or opinion-based reasons. Please read carefully each item's description and ask us all manufacturer-related questions before deciding to place your order. 

To start a return, you can contact us at admin@backspacerrecords.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@backspacerrecords.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return address: Backspacer Records, 2nd Floor D'Ace Plaza, Brixton St. corner United St., Kapitolyo, Pasig
Contact: Robert Tuazon, 09175104762

Record will undergo Backspacer Records evaluation for factory damage. It will be played in its entirety on our record player and saved on video.

If damage is proven, Backspacer Records will refund the full cost of the record to the customer. If the record is found to be playing perfectly, no refund will be given and customer must pick-up the record from the given address.

Any costs incurred on the return and pick-up of the record must be shouldered by the customer.